CONTACT & RECORDS REQUESTS
If your water service was disconnected and you believe required timelines or notice procedures were not followed, these are key Town contacts for oversight, administration, and public records. Keep communications factual and request documentation.
Note: The contact information below is the Town’s publicly listed office contact information. This page is informational and not legal advice.
Billy Hamm
Town Manager
Good contact for: documented response, policy clarification, disconnection/restoration records, and fee review requests.
Tony Muncy
Assistant Town Manager
Good contact for: billing cycle clarification and how the Town calculates “days in arrears” (bill date vs. due date).
Mark Fenyk
FOIA Officer
Recommended Records Request:
“Please provide (1) the Town’s written disconnection policy/procedure, (2) the arrears calculation method used (bill date vs. due date), (3) notice templates and notice delivery logs/timestamps for my account, and (4) disconnection/restoration logs (dates/times and notes).”
External Oversight Options
Office of the Attorney General
Consumer Protection Section
If you believe billing or shutoff communications were unfair or deceptive, you can submit a consumer complaint. Include dates, the amount of any reconnection fees, and what notice you did or did not receive.
FILE OAG COMPLAINT →Virginia State Corporation Commission
Utility Complaints
This complaint process generally applies to SCC-regulated utilities. If your provider is municipally owned/operated, oversight is typically handled locally (Town administration and council), but residents may still reference applicable Virginia Code sections in written requests and complaints.
VIEW SCC UTILITY COMPLAINTS →Resident Communication Template
Resident note: Keep it factual. Request written arrears calculations, notice-delivery logs, and disconnection/restoration records.
Replace bracketed fields before sending. For best results, attach your account ledger screenshot and any proof of bill delivery timing (e.g., USPS Informed Delivery screenshots).